Your Plan

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One monthly price with no hidden fees. You pay nothing unless a clinician prescribes treatment. You can cancel anytime, with no minimum commitment and no cancellation fee.

When you are charged

You answer your health questions first, and a licensed clinician reviews them. Only if the clinician prescribes treatment do you check out, agree to the renewal terms and pay for your first month. If your clinician does not prescribe, you never pay. After that first payment, your plan renews monthly on the same day of the month until you cancel.

What’s included

• Licensed Provider Care. Your licensed clinician’s review of your online health questions, plus follow-ups and treatment adjustments as your needs change.
• Messaging With Your Care Team. Message your provider’s office with questions about your treatment, side effects, or next steps.
• Medication & Standard Shipping. If prescribed, your medication ships to your door from a licensed U.S. pharmacy at no extra cost.
• Lab Testing When Recommended. Lab testing when your provider recommends it. Lab fees are billed separately.

You check out and pay only after a licensed clinician prescribes treatment. If your clinician does not prescribe, you never pay. After that first payment, your plan renews monthly on the same day of the month at the price shown at checkout until you cancel. The monthly price also covers your online health questions and patient education. There is no setup fee and no cancellation fee. Lab tests are the only thing not included; they are billed separately. Tax is added where the law requires it. Prescription required.

How to cancel

1. Send us a message from your patient portal, or email [email protected] from the address on your account, and tell us you would like to cancel.
2. We will confirm your cancellation in writing within one business day.

What happens next

• Your plan stays active through the month you have already paid for.
• You will not be charged again after we confirm your cancellation.
• Medications that have already been ordered or processed for that month’s shipment cannot be refunded.

Restarting

You are welcome back anytime. Sign in to your patient portal or send us a message, and a licensed provider will review your current health information before treatment resumes.

Questions? Email [email protected]. We are happy to help.