Refund, Cancellation and Auto-Renewal Policy

Effective date: October 6, 2026 | Last updated: October 6, 2026 | Version 1.0

This policy explains what you pay, how your plan renews, how to cancel, and when you can get your money back. Please read the Key terms first.

WellPeps, a Wyoming corporation (“WellPeps,” “we” or “us”), is not a medical practice or a pharmacy. Independent licensed clinicians provide your medical care. State-licensed pharmacies prepare and ship your medication. This policy covers what you pay through checkout and how we handle your payments.

1. Key terms

2. The health assessment

2.1 What you pay

The online health questions are an automated questionnaire. You do not need a card to answer them. Your clinician’s review is included in your monthly price, along with your follow-up care, your medication if prescribed, messaging with your care team, education and standard shipping. There is no separate fee for the review. You are charged only if your clinician prescribes treatment (Section 2.4).

2.2 How it works

1. Choose a treatment and answer health questions in the patient portal. You do not pay anything at this step.
2. An independent licensed clinician reviews your answers. This is usually done online. The clinician may ask you for more information.
3. If the clinician prescribes, you check out. Before you enter your card, you see the monthly price and the renewal terms. You pay for your first month, and the prescription goes to a state-licensed pharmacy that prepares and ships your medication.
4. If the clinician does not prescribe, you never pay.

2.3 A prescription is not guaranteed

Answering the health questions does not guarantee a prescription. A licensed clinician decides whether treatment is medically appropriate for you. WellPeps does not make that decision and cannot change it.

2.4 When your card is charged

You pay for the first time when you check out, and checkout is offered only after your clinician prescribes treatment. If your clinician does not prescribe, or cannot finish the review, you never pay. Each later monthly charge falls on the same calendar day of the month as your first payment (Section 3.1).

3. Automatic renewal

• Right after checkout: a receipt and an email with the renewal terms, the price, the date of your next charge and how to cancel.
• After each later charge: a receipt.
• At least 7 days before each renewal: a reminder with the date, the amount, the cancellation deadline and how to cancel.
• At least once every 12 months while your plan is active: a reminder of the same details. (A reminder before each renewal counts.)
• At least 30 days before any higher price could start: a notice that asks for your agreement (Section 6.2).

4. How to cancel

4.1 Ways to cancel

• In your patient portal: sign in at portal.wellpeps.com and send us a message that says you want to cancel.
• By email: write to [email protected] from the email address on your account and say you want to cancel.
• By phone: (307) 881-8700, during normal business hours

You do not need to call anyone, talk to a chatbot, give a reason or enter your card again. We may ask one question to confirm it is you. We will not make cancelling harder than signing up.

4.2 We confirm in writing

We confirm your cancellation by email within 1 business day. The email shows when we received your request, when your plan ends and whether any more charge will be made. Your request counts from the time we receive it. If you do not get the email within 1 business day, contact us. Keep the email.

4.3 The cancellation deadline

To be sure you are not charged for your next month, cancel at least 72 hours before your next charge date. Your reminder email shows that date.

You can still cancel after the deadline, and we will still stop all future charges. If you cancel less than 72 hours before your next charge date:

• If we have not made the charge yet when we receive your request, we will not make it. If we make it anyway, we refund it in full (Section 5.6).
• If we already made the charge and the pharmacy has not started preparing your medication, we cancel that order and refund the charge in full.
• If we already made the charge and the pharmacy has already started preparing your medication, the charge is not refundable and your order will ship. We will not charge you again.

4.4 What happens after you cancel

• If you cancel before you check out, we close your order. You have not paid anything.
• You will not be charged again after we receive your cancellation request, except a charge we already made before then (Section 4.3). If we charge you after we receive your request, we refund that charge in full (Section 5.6).
• Your plan stays active through the month you have already paid for. You can keep messaging your clinician in the patient portal through the end of that month.
• Medication that the pharmacy has already started preparing for that month cannot be refunded, except as stated in Section 5.
• Talk to your clinician before you stop a prescribed medicine. Your clinician can tell you how to stop safely and what other options you have.

4.5 Restarting

You are welcome back at any time. Sign in to the patient portal or message us. A clinician will review your current health information before treatment starts again, and you will see the price and renewal terms again at checkout. We do not offer a pause.

4.6 If we end your plan

We may end your plan if your clinician stops treatment, you move to a state we do not serve, a payment fails (Section 7), you give false information, or you misuse the service or the medication. We will tell you in writing. If we end your plan for a reason that is not your fault, for example we stop offering a treatment or your state is no longer served, we refund any charge for a month in which you did not receive what you paid for. If we end it because you gave false information or misused the service, Section 5.8 applies.

5. Refunds

• The pharmacy has already started preparing your medication, the medication was prepared and shipped as ordered, and nothing in Sections 5.3 to 5.7 applies. This includes a change of mind, side effects, a dose change or not getting the result you hoped for.
• You want to return the medication. Compounded medication generally cannot be returned, restocked or sent out again once it has shipped.
• Delivery failed because the address you gave was wrong or incomplete, you refused the package, or you did not collect it after repeated attempts.
• The package was delivered as expected and later stored or left out in a way that does not follow your label.
• Lab tests, which are billed separately through WellPeps and follow our lab partner’s rules.
• We closed your account because you gave false health or identity information or misused the service, as to medication already prepared.

Nothing in this policy limits a refund right you have under state or federal law that cannot be waived.

6. Price changes and promotional pricing

7. Failed payments

• If a charge fails, we email you. You can update your card in the patient portal.
• We may try the charge again up to 3 attempts over 10 days. We do not charge a late fee.
• We do not send a new order to the pharmacy until the payment goes through.
• If the payment is still unpaid after 10 days, we cancel your plan and tell you in writing. You can restart at any time (Section 4.5).
• A failed payment never takes back medication that has already been shipped to you. If you have a medical concern, contact your clinician, or call 911 in an emergency.

8. Chargebacks and billing disputes

9. Your rights under state law

Some states give extra protection for plans that renew automatically. If a law of your state gives you more than this policy, we follow that law for you.

The law behind this policy. A federal law called ROSCA and many state laws apply to plans that renew automatically. WellPeps follows ROSCA and the automatic-renewal laws of the state where you live.

10. Contact us and changes to this policy

Related documents. Patient Terms of Service and Payment Agreement. Shipping and Delivery Policy. GLP-1 Medication Safety Information and Acknowledgment. Privacy Policy. If this policy and the Patient Terms of Service and Payment Agreement differ about refunds, cancellation or renewal, this policy applies.

Changes. We will post changes here with a new date. A change to the price or renewal terms of your own plan takes effect only as Section 6.2 says. You can ask us for a written copy of this policy at any time.

Acknowledgment

☐ I have read the Refund, Cancellation and Auto-Renewal Policy (version 1.0).

☐ I understand that my plan renews every month until I cancel, and that I can cancel by message in the patient portal or by email to [email protected].

☐ I understand that I pay only after my clinician prescribes treatment, and that a prescription is not guaranteed.

☐ I understand that once the pharmacy has started preparing my medication the charge cannot be refunded except as the policy says, and that compounded medication generally cannot be returned.

By typing my name, I agree that my electronic signature is the legal equivalent of my handwritten signature, and that I have agreed to receive and sign documents electronically under the Electronic Records, Signatures and Communications Consent.