Accessibility Statement

Part 1. Accessibility Statement (public page)

Statement date: October 6, 2026 | Last updated: October 6, 2026 | Version: 1.0

1. Our commitment

WellPeps wants everyone to be able to use our website and our patient portal, including people with disabilities. Information about your health should not depend on how you see, hear, move, think or use technology. We are working to make our website easier to use for everyone.

2. The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. WCAG is the widely used standard for accessible websites. It is published by the World Wide Web Consortium (W3C).

3. Where we are today

We have not yet had an independent accessibility expert test our website, so we cannot say how well it meets WCAG 2.1 Level AA. We plan to have an independent expert test it and to keep improving it. When we do, we will update this statement with the results, including any problems we find and when we plan to fix them.

What we have built in. Our website includes:

• A “Skip to content” link at the top of each page.
• Pages that are marked as English and have a main content area, so that screen readers can identify them.
• Text names on icon-only buttons, such as the buttons that open and close the chat window.
• Support for the “reduce motion” setting on your device.
• Pop-up windows and the chat window that you can close with the Escape key.
• Form messages (such as errors and “thank you” notes) that are marked so screen readers can announce them.

4. Known limitations

Because we have not had an audit yet, this list is not complete. We know of these areas that may be hard to use:

• PDF guides. Our free Smart Patient Guides are PDF files. We have not tested them with screen readers, and some parts may not be accessible. If you need another format, such as plain text or large print, email [email protected]. We will reply within 2 business days and send the guide in a format you can use within 5 business days.
• The WellPeps assistant. The chat window is a new feature. We have not yet tested it with screen readers or voice control.
• Our patient portal and checkout. See section 5.
• Other pages. We have not tested every page. Some images, forms, colors or layouts may be hard to use for some people.

5. Content from other companies

• Patient portal, intake forms and checkout. These run on a technology platform provided by an independent company and appear under our name at portal.wellpeps.com. We write our own forms and use our own branding, but we do not control how the platform is built. We will ask the provider about its accessibility and include the portal and checkout when we have our website tested.
• Pharmacies, laboratories and payment services. They run their own websites and portals and have their own accessibility practices.
• Fonts. Our text fonts are served from our own site. If the fonts do not load, your browser uses a standard font and the page still works.

6. How to get help or give feedback

If you cannot use part of our website or portal, or you want information in another format, tell us:

• Email: [email protected]. Support hours are Monday to Friday, 9 a.m. to 6 p.m. Eastern time.
• Mail: WellPeps, a Wyoming corporation, 30 N Gould St., Suite R, Sheridan, WY 82801
• Phone: (307) 881-8700, during normal business hours

Please tell us the page or address, what went wrong, the device, browser or assistive technology you use, and how you would like to get the information. We will reply within 2 business days and work with you to find another way to get the information or service. We cannot promise a specific alternative until we understand what you need.

Please do not put health details in an email. Email is not a secure way to send them. For medical questions, use the patient portal at portal.wellpeps.com. In an emergency, call 911.

7. If you are not satisfied

Ask for a second review by the WellPeps Compliance Officer. We will answer within 10 business days.

8. About this statement

We review this statement at least once a year, after any major change to our website, and after each accessibility test.